Shipping policy

Shipping Timeframes

1. Pre-Order Items

   • Pre-orders are made-to-order products and require additional production time. Please allow up to 2 months from the order date to receive your product.

   • Once your pre-order item ships, you will receive a confirmation email with tracking information.

2. Regular Orders

   • For in-stock items, orders are processed within 2-3 business days after payment is confirmed.

   • Delivery typically takes 7-10 business days depending on your location.

Shipping Rates

• Shipping rates are calculated at checkout based on your location and order size.

• Free shipping may be available on orders over a specified amount; check our website for current promotions.

International Shipping

• We offer international shipping to select countries. Delivery times may vary based on customs processing in your region. Any customs duties or taxes are the responsibility of the customer.

Order Tracking

• Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package.

Important Notes

• Please ensure your shipping address is accurate when placing an order. FXIENDS is not responsible for delays or losses due to incorrect shipping information.

• For pre-orders, delivery timelines are estimates and may be subject to change due to unforeseen delays in production or shipping.

Returns and Exchanges

• Refer to our Returns and Exchanges Policy for details on eligible items and procedures.

For any questions or concerns regarding your order, please contact our customer support team at fxiends@gmail.com. We’re here to help!

Thank you for your support,
The FXIENDS Team